Midnight Card House

Privacy Policy

Welcome to Our Privacy Policy

This policy explains how Midnight Card House handles personal information in accordance with the Australian Privacy Principles. We are committed to protecting your privacy. This policy applies to all visitors to our website and guests at our venue. By using our services, you agree to the practices described here.

We are located at 12 Card Lane, Sydney NSW 2000, Australia. If you have any questions about this policy, please contact us using the details at the bottom of this page.

Information We Collect

Information You Provide

We collect information you voluntarily provide when making enquiries, bookings, or signing up for events.

  • Name, email address, phone number.
  • Dietary preferences or accessibility needs.
  • Any other details you choose to share.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information.

  • IP address, browser type, device information.
  • Pages visited and time spent on site.
  • Cookies and similar technologies (see Cookie Policy).

Information from Third Parties

We may receive information about you from third-party services, such as social media platforms if you interact with us there.

  • Public profile information if you follow or message us.
  • Event registration platforms if you sign up for tournaments.

How We Use Your Information

Providing and Improving Services

We use your information to respond to enquiries, process bookings, and enhance your experience at Midnight Card House. This includes managing reservations and event registrations, communicating important updates about your visit, and improving our website and services based on usage patterns.

Marketing and Communications

With your consent, we may send you promotional materials about upcoming poker nights, tournaments, and dining specials. You can opt out at any time via the unsubscribe link in our emails or by contacting us. We do not sell your personal information to third parties.

Legal and Safety Obligations

We may use your information to comply with legal requirements, resolve disputes, and enforce our policies. This includes record-keeping for tax and business purposes and ensuring the safety and security of our guests and staff.

Sharing and Disclosure

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, processing bookings, or sending communications. Examples include email marketing platforms and reservation systems. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose information if required by law, such as in response to a court order or government request. We will notify you if permitted by law.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will ensure confidentiality and notify you of any change in ownership.

Data Security and Retention

Security Measures

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure.

  • Encryption of data in transit and at rest.
  • Access controls and regular security reviews.
  • Staff training on privacy obligations.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Booking records may be kept for up to 7 years for tax purposes. Marketing data is retained until you unsubscribe.

Your Rights and Choices

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate. Contact us using the details below to make a request. We will respond within a reasonable timeframe.

Opt-Out of Marketing

You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Opting out does not affect transactional communications about your bookings.

Complaints

If you have a complaint about how we handle your personal information, please contact us first. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

OAIC website: oaic.gov.au

Contact Us About Privacy

For any questions or concerns about this privacy policy or your personal information, please contact us at: